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Supported Housing Night Concierge Worker

Closing date18th April 2021

Supported Housing Night Concierge Worker

Location: Various locations in London (including Croydon, Kensington, Stockwell & Bromley

Salary: £20,029 per annum

Contract: Permanent (10 roles) & Fixed Term (4 roles)

Hours: 35.5 hours contract - Each night shift is 21:30 to 07.30

We are looking for individuals who can work up to four ten hour shifts a week over a variety of nights. The pattern is a rotational 4 shifts on/4 shifts off.

Benefits: Competitive salary, comprehensive training, 26 days holiday per annum rising to 31 days with service , occupational sick pay, contributory group pension scheme, free life assurance and medical cash plan

About the Role

This is an exciting opportunity to become part of the Evolve Housing + Support team. We operate homeless hostels and supported housing projects across five London Boroughs and our staff are essential in ensuring customers receive the highest quality service.

All of our projects operate over 24 hours a day, seven days a week including weekends and bank holidays. Our Night Concierge Workers form a key part of us delivering safe and secure accommodation for vulnerable customers with complex needs. This is a rewarding and challenging role.

Our Night Concierge colleagues work within projects that provide accommodation delivering a high quality and responsive night service to Evolve Housing + Support customers and the community.

The role is varied, not only providing an essential front-of-house presence to our customers, but also carrying out health & safety checks and dealing with queries and complaints as they arise overnight.

Evolve Housing + Support is committed to providing an outstanding service to our customers and communities and our concierge teams are an integral part of our service.

Right to work information must be provided and any offer of employment will be subject to satisfactory Disclosure & Barring Service check.

About You

You will have:

  • Empathy towards vulnerable and homeless people and a passion to want to provide safe and secure accommodation to those most vulnerable in society.
  • A positive and dynamic attitude to working at times in a challenging environment.
  • Understanding of what delivering excellent customer service is
  • Excellent communication skills required for shift handovers and email correspondence
  • IT skills to log information on our customer database
  • Ability to accurately recall and record information on incidents that occur for example medical emergencies, anti-social behaviour
  • Awareness of Health and Safety to complete building safety checks and led on fire safety

About Evolve Housing + Support

Evolve Housing + Support work in the London Boroughs of Bromley, Croydon, Lambeth, Merton and the Royal Borough of Kensington & Chelsea. We are the third largest provider of homelessness accommodation in London and work with people of all ages, providing housing, support and guidance to empower them towards independent living and to building a better life.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

There are 4 questions as part of the application process and an up to date CV is also required. Please read the job description and person specification prior to submitting your application. We look forward to hearing from you!

Read more

Location Kensington, Bromley, Crystal Palace, Croydon and Stockwell

Salary £20,029

Contract type

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