Resettlement Volunteer

A key part of our service is helping customers to move on and find suitable accommodation.  We are looking for a resettlement volunteer to work with staff and customers to help support the moving on process.

The role will require a commitment of approximately 1 day a week in our Alexandra House or Fitze Millennium Centre services. Ideally you will stay for at least 6 months to get to know customers and learn about the service.

The Resettlement Volunteer will:

  • Shadow the resettlement worker
  • Help identify appropriate move on routes for selected customers and provide additional support and guidance to help customers move on positively from the service
  • Help build up links & maintain contacts with external agencies
  • Complete referral paperwork for selected customers
  • Meet 121 with customers on site to understand their referral needs
  • Attend viewings with staff and customers
  • Ensure Inform is up to date with details of customer meetings and interactions
  • Stay up to date with safety information about customers
  • Attend customer events such as brunch club to get to know customers
  • Complete inductions and any necessary training
  • Work with other staff as necessary
  • Support the work of evolve

This role would suit you if you are:

  • A strong communicator
  • Able to work with individuals with multiple needs
  • Are interested in, and committed to, making a lasting difference to lives and communities
  • Interested in understanding the housing sector & homelessness in the UK

The following skills, experience and qualities would be preferable, but they are not essential:

  • Experience of working with individuals with multiple needs
  • Experience of working in the health and social care settings
  • Experience of working in housing and or homelessness settings,
  • Experience of using IT systems and Microsoft Packages

As a volunteer with Evolve Housing + Support, you will be able to access:

  • Experience working within the charity sector
  • A full, site-specific induction
  • Ongoing supervision and support from Project Staff
  • Travel expenses within zones 1-6 (or as otherwise agreed) and lunch expenses if volunteering over 4 hours per day in line with our volunteer expenses policy.


This role will require a DBS Criminal Records Check and the provision of two references

Salary Voluntary

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