Based in Upper Norwood, this service supports 80 young people aged 16 and above.
of customers who needed to obtain paid work did so
of customers who needed to establish contact with friends and family did so
of customers who needed to reduce their debt did so
Customers are referred to the Fitze Millennium Centre by Croydon Council, and stay for around one year on average. Accommodation consists of studio flats, and there is a recreational area, computer room, and large garden.
When people move in we work with them to assess their needs, choose their support worker and plan 1:1 sessions. We encourage them to identify their own strengths and skills, in order to choose their own goals and decide how to reach them.
Alongside tailored individual support, we work with customers on living skills like cooking, maintaining routines and fostering positive relationships. Our Rent and Income Advisors also help them with things like paying rent, budgeting and saving.
Education, training and employment opportunities are tailored to individual circumstances. We provide advise and guidance, we signpost to learning courses and we help people to access volunteering roles. When relevant we also look at underlying barriers to work and learning such as offending histories and mental health issues. This is often done in partnership with specialist agencies such as Turning Point, Lantern Hall, and Mind.
Of 80 rooms at the Fitze, 30 are designated as ‘step down’ for residents who are almost ready to move on to independent living. At that stage, our Resettlement team works with them on tenancy sustainment skills and helps them find independent accommodation. This is usually shared housing in the private rented sector.
Before I moved in I had been homeless for three months, including sofa surfing, because of family breakdown. I worked throughout this time and managed to not let my accommodation issues affect work, but being here finally gave me somewhere comfortable and stable to be. I used my time at Evolve to better myself and get my life back on track. I’m currently training as an Apprentice Support Worker at Thames Reach and my biggest achievement so far has been moving out into my own place.
Sasha, a customer of Fitze Millennium Centre