Our Merton services are dispersed units across multiple sites, accommodating over 90 young people including people leaving care.


When customers move into one of our units in Merton, we aim to empower them to make decisions about their support. We work with them to assess their needs, choose their support worker and plan 1:1 sessions. This allows us to immediately begin creating a tailored journey for them, informed by their goals and aspirations.

In addition to tailored key-work for each person, the Merton services deliver wider programmes that help people move on from homelessness and build new skills:

  • Our mental health provision includes counselling, one-to-one therapy and group workshops. This is complemented by physical health advice provided through partnerships with local services including GPs and hospitals.
  • Our work and learning programme offers advice, signposts to learning courses, and provides volunteer opportunities. We also work with organisations like Job Centre Plus and the Department for Work and Pensions to help people find suitable job opportunities.
  • Our Rent and Income Advisors provide support with paying rent, budgeting, managing benefits, saving, and maximising income.

We provide support into education; training or employment is tailored to individual needs, circumstances and goals on various levels. This includes initial advice, signposting to adult learning courses and support to access volunteering roles. Customers also have access to the accredited training and employment advice from our training centre and our Work + Learning team. We also offer our customers free counselling services through our Health + Wellbeing programme.

We encourage our customers to engage with external agencies and resources so that they can become part of their local community again.

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