Mental Health Step Down Service

Based in Croydon, this service consists of Eva House, Emily House, and Crocus House and supports 27 people up to 65 years of age experiencing mental ill health.

In the last year:


of customers established regular contact with their GP


of customers seeking education or training opportunities accessed them


of customers who needed to improve mental health management did so

People are referred to this service by Croydon Council or South London and Maudsley Mental Health Trust (SLaM). This is normally after a period in residential care or hospital, and if they are participating in the Care Programme Approach. The stay at our Mental Health Step Down Service is up to a maximum of two years.

Eva House

Our Eva House service aims to reduce hospital readmissions, and customers have a range of support needs and have access to staff 24 hours a day. When they move in, we use the Recovery Model to empower them to make decisions about their support, including choosing their Support Worker and times of 1:1 sessions. We want to help customers to identify their existing strengths and choose their own goals. We also provide them with the skills needed for future independent living, from cooking and budgeting to fostering positive relationships and building self-esteem.

Support into education, training or employment is tailored to individual needs and circumstances. It can take many forms – we offer advice, but also signposting to learning courses, training, apprenticeships and paid work. We also look at what barriers may be stopping people from taking up jobs or learning opportunities. All of this work is complemented by partnerships with local health services and specialist agencies relating to mental health such as Mind.

Emily house and Crocus House

Emily House and Crocus House are step down services for Eva House customers who are further along in their journey towards independence. Customers living in these services have fewer support work sessions because they have lower needs. Crocus House is a women only service.

Once customers are ready to move on from our Mental Health Step Down Service we help them to develop tenancy sustainment skills and look for independent accommodation. This is usually shared housing in the private rented sector.

Eva House and Emily House are newly built high specification buildings, and accommodation is a mixture of studios and shared flats. Crocus House consists of studio flats. Each service has a communal area with kitchen facilities and a shared garden.

When I walked in, I remember saying ‘this feels like home’. My parents said the same thing, that they felt safe with me being here, and that they sleep better at night.

Hannah moved to Eva House in 2022

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