Mental Health Step Down Service

Based in Croydon, this service consists of Eva House, Emily House, and Crocus House and supports 27 people up to 65 years of age experiencing mental ill health.

In the last year*...


of customers established regular contact with their GP


of customers felt they had more control and involvement over their lives


of customers secured settled accomodation

Customers are referred to Eva House by Croydon Council or South London and Maudsley Mental Health Trust (SLaM), normally after a period in residential care or hospital, and are participating in the Care Programme Approach. The stay at our Mental Health Step Down Service is up to a maximum of two years.

Eva House customers have a range of support needs and have access to staff 24 hours a day. The service aims to reduce hospital readmissions. When customers move in, we use the Recovery Model to empower them to make decisions about their support, including choosing their Support Worker and times of 1:1 sessions. Our person centred approach enables customers to identify their existing strengths and skills so they can achieve their goals and aspirations. We also believe customers can move beyond their current support needs and achieve their full potential by developing new skills and accessing opportunities.

Whilst at Eva House, customers engage in developing life and independent living skills (including building self esteem, fostering positive relationships, cooking, and budgeting) and therapeutic activities such as art workshops and gardening.

Support into education, training or employment is tailored to individual needs, circumstances and goals on various levels; from initial advice and volunteering, to signposting to adult learning courses, apprenticeships and paid work. Customers are also supported to look at any underlying barriers to this. This work is complemented by joint working with local health services and specialist agencies relating to mental health such as Mind.

Emily House and Crocus House are step down services for Eva House for customers who have developed their life skills and independent living skills. Frequency of support work sessions is reduced for customers living in these services because they have lower needs and are closer to independent living. Crocus House is a women only service. Once customers are ready to move on from our Mental Health Step Down Service we support them to develop tenancy sustainment skills and look for independent accommodation (usually shared housing in the private rented sector).

Eva House and Emily House are newly built high specification buildings which opened in 2010 and accommodation is a mixture of studios and shared flats. Crocus House consists of studio flats. Each service has a communal area with kitchen facilities and a garden available to all customers.

If you would like to support or make a donation to our services for homeless people in London with mental ill-health, read more here.

It’ll be sad to leave Evolve because they’ve done so much for me, but because of the support I have had, I feel more equipped to live independently and go out and do things. Being here has given me a sense of purpose.

Nicole, moved from Eva House to Emily House in 2014

*of those who left the service and needed support in this area.

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