Somewhere Safe to Stay Hub

Based in Croydon, the Somewhere Safe to Stay Hub provides up to 28 days of emergency support for people who would otherwise be sleeping rough.

Operating out of our Palmer House service, the Hub consists of ten private rooms that have access to shared kitchens and living areas. It also includes three fully self-contained rooms located at a local hotel.

The Hub takes referrals from Croydon Council, and is designed to respond rapidly to the needs of people who are at immediate risk of street homelessness. Once somebody is found by outreach teams and the council is alerted, we can be ready to accommodate them within hours.

When people arrive they are assessed by our Rapid Support Workers, before being shown around the Hub and its facilities. They can then stay with us for up to 28 days. In that time our team provides whatever support they need, including setting up benefits or signposting them to other local services.

We also work with customers to find suitable longer-term accommodation for them. This can take several forms: it might be one of our other supported housing services, somewhere managed by another provider, or private rental accommodation.

The Somewhere Safe to Stay Hub bridges the gap that can occur between somebody becoming homeless and appropriate accommodation being found for them. They may otherwise end up on the streets in this time, which can be dangerous and traumatic.

The hub accepts referrals 24-hours a day, 365-days a year.

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