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Alexandra House

Based in Croydon, this service supports 80 single homeless people up to 65 years of age with a range of support needs.

In the last year:

96%

of customers who wanted to establish contact with friends and family did so

93%

of customers who reported a need to improve their physical health did so

89%

of customers who needed to obtain paid work did so

Customers are referred to Alexandra House by Croydon Council and stay for around one year on average. Accommodation is a mixture of studios and shared flats. There are also communal spaces including a kitchen, lounge, garden and computer room.

We work with new customers to assess their needs, choose their Support Worker and plan 1:1 sessions. This allows us to immediately begin creating a tailored journey for them, informed by their goals and aspirations.

In addition to tailored key-work for each person, the service delivers wider programmes to help people move on from homelessness and build new skills:

  • Our mental health provision includes counselling, one-to-one therapy and group workshops. This is complemented by physical health advice provided through partnerships with local services including GPs and hospitals.
  • Our work and learning programme offers advice, signposts to learning courses, and provides volunteer opportunities. We also work with organisations like Job Centre Plus and the Department for Work and Pensions to help people find suitable job opportunities.
  • Our Rent and Income Advisors provide support with paying rent, budgeting, managing benefits, saving, and maximising income.

Co-production is built into everything the service does. That means working with residents to ensure that their voices are heard and acted on. We hold regular meetings, workshops and breakfast clubs that provide forums for feedback. The service also adopts other approaches outlined in Evolve’s Co-production Strategy.

Of the 80 rooms at Alex House, 30 are designated as ‘step down’ accommodation, for those who need minimal support and are looking to move on. At that point, our resettlement workers help them to find independent accommodation, and provide any information they need about renting, managing bills and budgeting.

Getting the support I needed made such a difference, but so did just feeling like someone actually cares, and will do what they can to help you out.

Mia found herself homeless after leaving her family home and facing abuse from her partner.

Mia stayed at Alex House and moved out in 2021

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