What to do if you are homeless or about to become homeless in London

If you are homeless or worried that you may become homeless, there is help and support available.

The first thing to do is go to your Local Authority or Council and ask to talk to someone in the Housing Options Team or Housing Department. The contact details of Local Authorities can be found on the Gov.uk website. You may be eligible for temporary accommodation, or be referred to a housing charity like us for accommodation and support.

If you are outside of London it is best to seek support from your local council rather than traveling to London. Demand for accommodation is very high, and local authorities prioritise help for local people with a connection to their borough.

We can only work with people referred to us from our local authorities. That means we cannot take self-referrals over the phone or in person. If you are homeless in one of the boroughs we work in, please contact your Local Authority. They will refer you to the most appropriate service, but it won’t necessarily be an Evolve service.

You can also call Shelter for more advice and support on 080 8800 4444.

If you think you may be about to become homeless, it is always advisable to focus on maintaining your tenancy where you currently live, rather than risking homelessness.

If you are being evicted or your landlord is threatening you with eviction, you can call Shelter on 080 8800 4444. Or, you can contact a local Citizens’ Advice Bureau who will give you information on what to do next.

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