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We are looking for creative and optimistic people to support our customers and our work.

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Customer Reception Volunteer

Closing dateTBC

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

A key part of our service is our busy reception areas, which are often one of the main interactions customers will have with staff day to day.

We are looking for volunteers who will be able to support customers and staff in our services reception areas, support customer involvement activities and help customers attend health services and appointments.

The role is flexible however once a timetable is agreed we would like volunteers to be able to maintain their schedule.  We suggest at least once a week or once a fortnight for a day or half a day.

 


 

The Customer Support & Admin Volunteer will:

  • Create an environment where customers feel safe and comfortable to talk about their wellbeing.
  • Support the reception areas in the service, help with enquiries, complaints, information requests, and signposting customers to existing services.
  • Prompt and help customers pay bills and service charges.
  • Maintain records on inform
  • Debrief with staff about the wellbeing of customers.
  • Complete inductions and any necessary training
  • Work with other staff as necessary
  • Support the work of Evolve

This role would suit you if you are:

  • Flexible and adaptable
  • A strong communicator
  • Able to work with individuals with multiple needs
  • Are interested in, and committed to, making a lasting difference to lives and communities

The following skills, experience and qualities would be preferable, but they are not essential:

  • Experience of working with individuals with multiple needs
  • Experience of working in the health and social care settings
  • Experience of working in housing and or homelessness settings

As a volunteer with Evolve Housing + Support, you will be able to access:

  • Experience working within the charity sector
  • A full, site-specific induction
  • Ongoing supervision and support from Project Staff
  • Travel expenses within zones 1-6 (or as otherwise agreed) and lunch expenses if working over 4 hours per day

 

This role involves regulated activity with adults, supporting the mental health and wellbeing of customers, helping pay bills and conveying them to health services and as such will require a DBS and suitable references.

 

Location East Croydon

Salary Volunteer

Gardening Volunteer

Closing dateTBC

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year. We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

Providing a range of activities and opportunities for customers to be involved and run activities in the place where they live, allowing customers to be more active, make connections and feel comfortable is a key way to support their mental health and wellbeing.

More activities provide customers opportunities to learn new skills, socialise, be active, reduce isolation and improve wellbeing and mental health.

Supporting our customers in transforming and maintaining the communal garden areas can allow customers to have open conversations about their wellbeing and mental health in a relaxed and safe environment.

The role is flexible however once a timetable is agreed we would like volunteers to be able to maintain their schedule. We suggest once a week or once a fortnight for a morning or afternoon, which might include prep time, activities, tidying up and debriefing with staff.

 


 

The Gardening Volunteer will:

  • Support our customers in transforming the communal gardens
  • Build and maintain vegetable and herb plots with customers
  • Make the garden are more useful and productive space for everyone
  • Debrief with staff after an activity about the wellbeing of customers.
  • Work with customers and staff to help prepare, run and tidy away activities.
  • Encourage customers to take ownership of activities and support them to run activities themselves.
  • Make a note of who attended activities.
  • Complete inductions and any necessary training
  • Work with other staff as necessary
  • Support the work of Evolve

 

This role would suit you if you are:

  • Flexible and adaptable
  • Organised, punctual and reliable – our customers respond to consistency
  • A strong communicator
  • Able to work with individuals with multiple needs
  • Able to encourage and motivate others
  • Are interested in, and committed to, making a lasting difference to lives and communities

The following skills, experience and qualities would be preferable, but they are not essential:

  • Experience of working with individuals with multiple needs
  • Experience of working in the health and social care settings
  • Experience of working in housing and or homelessness settings

As a volunteer with Evolve Housing + Support, you will be able to access:

  • Experience working within the charity sector
  • A full, site-specific induction
  • Ongoing supervision and support from Project Staff
  • Travel expenses within zones 1-6 (or as otherwise agreed) and lunch expenses if working over 4 hours per day

 

This role involves regulated activity with adults, supporting the mental health and wellbeing of customers and as such will require a DBS and suitable references.

Location East Croydon

Salary Volunteer

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