How to make a complaint or provide other feedback

In order to ensure our services remain at a high standard, we welcome all feedback from our customers, stakeholders and people in the wider community. Whether it’s a complaint, a suggestion for a change, a thank you for the service provided or an instance where you think we can do better, we want to hear from you. That is how we ensure the best possible service, and remain accountable to those we support.

We are committed to ensuring that complaints are handled fairly, recorded appropriately and where necessary acted on accordingly. We welcome feedback, including comments and suggestions, and will always seek to make improvements to services based on feedback received. Complaints are viewed by all colleagues as a means of service improvement.

You can make a complaint, comment or suggestion in person, by letter or email, or by telephone. You can make the complaint yourself, or somebody else can do so on your behalf.

You can contact us by:

  • Post: Complaints, Evolve Housing + Support, 16-20 Kingston Road, South Wimbledon, London SW19 1JZ
  • Telephone: 020 7101 9960
  • Email: complaints@evolvehousing.org.uk

If you would like more information about how we manage complaints, you can download an overview of our complaints policy and procedure here. Additionally, you can download our complaints leaflet here.

You can contact the Housing Ombudsman Service at any stage of your complaint. The service was set up by law to help to resolve complaints about housing organisations. They may be able to offer advice and support. Their service is free, independent and impartial. They can be contacted via their website, or on 0300 111 3000.

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