Homeless people or ‘customers’, are referred to Alexandra House by Croydon Council and stay around one year on average. When customers move in, we empower them to make decisions about their support, including choosing their Support Worker and times of 1:1 sessions. Our person-centred approach enables customers to identify their existing strengths and skills so they can achieve their goals and aspirations. We also believe customers can move beyond current support needs and achieve their full potential by developing new skills and accessing opportunities.
Through receiving highly creative and tailored support at Evolve, Sharon shares her story of how things have improved since coming off the streets:
‘Before I came to Alexandra House, I was very low, I lost a lot of weight and I knew that I could not carry on with the life that I was leading. Now I’m healthy and very happy – I love my studio flat.’
Since moving in, Sharon has taken every opportunity to get involved. She has participated in breakfast clubs, a women’s group, cooking and baking workshops, gym classes and karaoke nights.
‘I like to keep occupied. When I move out I will definitely come back to help with the breakfast club as I love to be busy and I get on so well with the staff here.’
With our support, Sharon has grown in confidence and self-esteem and is now ready to live independently. Sharon is in our step-down programme and is looking forward to moving into independent accommodation. ‘The team here have been very kind and supportive. I feel prepared and ready to move on.’